Shipping policy

# Tash Tees Shop Shipping Policy

**Effective Date: November 25, 2025**

At Tash Tees Shop, we strive to get your order to you as quickly and reliably as possible—because nothing beats that fresh-tee excitement arriving at your door! This Shipping Policy outlines our process for processing, packing, and delivering your orders. By placing an order, you agree to these terms. We may update this policy, and we'll notify you of changes via the Site or email.

## 1. Order Processing
- **Processing Time**: Orders are typically processed within **1-2 business days** (Monday-Friday, excluding holidays) after payment confirmation. Custom or personalized items may take **3-5 business days**.
- **Confirmation**: You'll receive an email confirmation with your order details and estimated shipping date. If there's a delay, we'll notify you right away.

## 2. Shipping Methods and Times
We partner with trusted carriers like USPS, UPS, and FedEx to ensure safe and speedy delivery. Shipping times are estimates and begin once your order ships.

| Destination | Standard Shipping (Free on orders $50+) | Expedited Shipping | Estimated Delivery Time |
|-------------|---------------------------------------|---------------------|-------------------------|
| **U.S. (Continental)** | USPS First Class / UPS Ground | UPS 2-Day / FedEx Express | 3-7 business days |
| **U.S. (Alaska/Hawaii/PR)** | USPS Priority Mail | UPS 2-Day Air | 5-10 business days |
| **International** | USPS First Class International | UPS Worldwide Express | 7-21 business days (customs may add delays) |

*Business days exclude weekends and U.S. federal holidays. Expedited options are available at checkout for an additional fee.

## 3. Shipping Costs
- **Free Shipping**: Enjoy free standard shipping on U.S. orders over **$50**. For orders under $50, standard rates start at **$4.99**.
- **Expedited Fees**: Add **$10-20** depending on location and method (calculated at checkout).
- **International Rates**: Vary by country and weight—starting at **$15** for standard. Use our shipping calculator at checkout for exact quotes.
- **Taxes/Duties**: Shipping costs do not include import duties, taxes, or customs fees for international orders—these are your responsibility.

## 4. International Shipping
We ship worldwide! However:
- Delivery times can vary due to customs processing.
- Some countries have restrictions on apparel imports—check local regulations.
- We'll provide a tracking number where available, but not all international carriers offer end-to-end tracking.

## 5. Tracking Your Order
- Once shipped, you'll get an email with your tracking number and a direct link to the carrier's site.
- Track updates in real-time via your account on our Site or by replying to your confirmation email.

## 6. Lost, Delayed, or Damaged Packages
- **Lost Packages**: If your order doesn't arrive within the estimated window, contact us within **30 days** of shipment. We'll file a claim and replace or refund at our discretion.
- **Damaged Items**: Inspect your package upon arrival. If damaged in transit, email photos to **tashteeshop@gmail.com** within **7 days** for a free replacement or refund (shipping included).
- **Incorrect Address**: We're not responsible for shipping to an incorrect address you provide—double-check at checkout!
- **Force Majeure**: Delays due to weather, strikes, or carrier issues are beyond our control, but we'll work to resolve them.

## 7. Sustainability Note
We're committed to eco-friendly practices: Orders are packed in recycled materials, and we offset carbon emissions from shipping through partnerships like Carbonfund.org.

## Questions?
Hit us up anytime at **tashteeshop@gmail.com** or (647)285-6080. Our Austin-based team is ready to track down answers faster than a ground shipment!

*This policy is subject to change. Shipments are fulfilled from: Tash Tees Shop, 123 Fashion Lane, Austin, TX 78701, USA.*