Refund policy

# Tash Tees Shop Return Policy

At Tash Tees Shop, we want you to love your purchase! If something doesn't fit, feel free, or meet your expectations, we're here to help. Our goal is to make returns simple and hassle-free. Please read our policy below to understand your options.

## Eligibility for Returns
- **Timeframe**: Returns must be initiated within **30 days** from the date your order was delivered.
- **Condition**: Items must be unworn, unwashed, and in their original condition with all tags attached, including packaging and any included accessories.
- **Eligible Items**: Most apparel items qualify for returns, including t-shirts, hoodies, pants, and outerwear, as long as they meet the condition requirements above.

## What Cannot Be Returned
To ensure hygiene and quality for all customers, the following items are **final sale and non-returnable**:
- Underwear, swimwear, or any items with hygiene concerns.
- Personalized or custom-printed items (e.g., tees with custom designs or names).
- Sale, clearance, or discounted items (unless defective).
- Gift cards or digital products.

## How to Initiate a Return
1. **Contact Us**: Email us at **tashteeshop@gmail.com** with your order number, item details, and reason for return. We'll provide a **Return Authorization (RA) number** and instructions within 1-2 business days.
2. **Pack Your Return**: Securely pack the item(s) in the original packaging. Include the RA number on the outside of the package.
3. **Ship It Back**: Use the prepaid return label we'll email you (for U.S. orders only). If you're outside the U.S. or prefer another carrier, we'll reimburse standard shipping costs up to $10 USD.
   - **Important**: Returns must be shipped back to: Tash Tees Shop Returns, 123 Fashion Lane, Austin, TX 78701, USA.
4. **Track Your Return**: Keep your tracking number handy—we'll confirm receipt once it arrives.

## Refunds and Exchanges
- **Refunds**: Once we receive and inspect your return (typically 3-5 business days after arrival), we'll process a refund to your original payment method within **7 business days**. Refunds include the item price but exclude original shipping costs.
- **Exchanges**: If you'd like a different size or color, let us know during your return request—we'll send a replacement at no extra cost (shipping included).
- **Store Credit**: Opt for store credit if you prefer, and we'll add **10% bonus credit** to sweeten the deal!

## Defective or Incorrect Items
If your item arrives damaged, defective, or is the wrong size/color (our mistake), we'll cover all return shipping and expedite a replacement or full refund—no time limit, just contact us ASAP!

## Questions?
We're a small team passionate about comfy tees, so reach out anytime at **support@tashteeshop.com** or (647) 285-6080. Your satisfaction is our top priority—let's get you sorted!

*This policy is effective as of November 25, 2025, and may be updated. By purchasing from Tash Tees Shop, you agree to these terms.*